SUPERBALIST MILKS CUSTOMERS

I placed an order, and needed to exchange one of the items for a bigger size. Below is an account of what transpired from 25 Sep 2025 to now: 25 Sep - Order placed 26 Sep - Logged a size exchange for a pair of Ipanema's. 3 Oct. - Expected exchange waited for the courier. Got an sms that they will come 6 Oct. 6 Oct. - No one came - tracking order shows driver could not reach me and cancelled. 6 Oct. - reached out to Superbalist and was advised that they have re-scheuled. Courier will be by me withing 3-5 working days. Turns out someone sent the driver to N1 City Parow. Twice. (Superbalist confirmed my correct address and it is not n1 City Parow) 8 Oct - Received an email stating exchange was cancelled - no reason why. 8 Oct - Website tracker shows "exchange complete" - IT WAS NOT 9 Oct - was given a 25% discount voucher if I spend R650 or more. bear in mind I want to exchange a R200 pair of slippers. I dont want a pathetic 25% if I spend another R650 - Superbalist is milking it. 9 Oct - I re-schedule the exchange. I get an sms stating to expect the courier 13 Oct. 13 Oct - I log onto the website again to track only to discover that its been cancelled again. I called in and was told that the courier went to N1 City again. The help desk agent herself read back my address and its not n1 City Parow.

I placed my order on 25 September. I have called and emailed countless times to have some sort of assistance but no one can help. I was told that someone of senior management would contact me but nothing. I have been told that they will investigate - but who knows if they do.

Superbalist riles state that exchange/returns must happen withing 30 days. My first one was logged within 1 day of the order collected. There are 12 days left to meet the criteria - are they pushing this out so that it falls outside the 30 days.

I swear I will go and drop this item on someone's desk at SUPERBALIST if I am not helped!!!!! And should Hello Peter not be off assistance, then I will go the media and display how Superbalist treats long standing customers and trys to make it better with 25% discount, after spending an additional R650 with them. ****ERS!