Superbalist? ( Lost parcel and 10 days with no parcel received). Shocking!!!

Bought a clothing item online on the 7th of October 2018 and found out on the 15th that the parcel was delivered and a person with the name of Kerry accepted the parcel. I explained that such a person does not work at the company yet the representative Nomthandazo kept arguing that it was delivered to the correct address. The representative Nomthandazo could not give a **** what I was saying. Every time I spoke, Nomthandazo would chip in and try and talk over me. I was also told that we should have put special instructions that it should be delivered to my wife. WOW ....they waybill has my wifes name on it. Special instructions to deliver a package to the owner? So what is the persons name in the waybill for? If my name is on a waybill it means it comes to me. Not a Kelly that does not even work at the company. Don't you want to deliver the parcel to John Poggenpoel in Capetown so he might get the package to me in Pretoria. I eventually dropped the phone and phoned back 30 min later and spoke to a different representative Zinziwa. She then confirmed that the parcel was delivered to the wrong address. Then spoke to a manager who promised that we would receive the parcel on the 16th. Today is the 17th and yet again on the line (representative Melly ) with "Superbalist". Parcel still not delivered and trying to find out where the parcel is and when the parcel will be delivered. Spoke to a manager Kayla and she says that no notes have been left on the system and that the call has not been escalated. What an absolute circus. Service is shocking and this is the last order. Maybe Spree should go at it alone. Was better then. DELIVER TODAY 17th of October OR REFUND!!! SHOCKING!!!!