Superbalist is first as the WORST online retailer

Superbalist's delivery service and back office "support" are the exact opposite of the name. I ordered goods on 26 Jan, got message 27 Jan to say goods on way. Then got sms telling me to expect delivery 31 Jan. But on 29 Jan got sms telling me to expect goods on that day. Goods didn't arrive, email from back office agent later that day told me they couldn't find my address. I sent detailed explanation of my address and waited on 31 Jan for delivery. Nothing. Got email from back office agent the following day telling me they couldn't deliver. Well that wasn't helpful Agent said sorry, goods had gone to wrong depot, but the courier would be in contact and I would receive sms confirmation of the new delivery date. Agent also undertook to confirm. Nothing till Friday - then I got a snooty email from "support" saying my order had been canceled because the courier had been unable to make contact with me. Maybe they meant telepathic contact. I have complained twice and they just ignore my emails. Meanwhile, an order I placed with Zando on 30 January arrived on 03 Feb - somehow all the other couriers always manage to find me. Go figure how little effort Superbalist makes for its customers.