Superbalist is a *****

Superbalist.com is a no go. Ive been waiting for my delivery that was supposed to have arrived on the 23Jan2020 and still on the 30th on jan nothing has arrived. Not even a simple phone call or email from superbalist. Been calling them and no one seems to know what exactly happened or whats happening. They keep telling me they will send an email and even today as I write here no e-mail, no phone call, no sms. Basically I don't even know if they have these things ive ordeted.