Superbalist- Inside Job ***** and ****....

Good day,

I am writing to follow up on my brother’s refund for *****ulent purchases made using his Superbalist account and his personal bank account. His account was compromised, and items were purchased without his consent. A ***** case has been logged, and investigations have been conducted. He was assured by Superbalist that the refund would be processed.

However, this issue has been ongoing since February 2025, with no resolution in sight. The process has been unnecessarily delayed, and it has been incredibly frustrating. Despite multiple follow-ups, there has been little to no meaningful assistance from Superbalist employees, including the manager.

I would appreciate your urgent attention to this matter and request that you expedite the refund process. If additional information is needed, please don’t hesitate to reach out to me.

Thank you for your assistance.