Superbalist has not refunded for an item returned

I returned 2 of the same item almost a month ago. There is not an option to select how many items one's returning, so when I dropped them off at the Takealot branch in Milnerton, I asked Blake to provide proof that I was dropping off 2 items, and needed to be refunded for both. Blake kindly sent an email to Matthew Bezuidenhout at Takealot telling him that I needed a refund for 2 items, and copied me on this email at my request. Had I not requested this "proof", I am not sure what I would have done. I only received a refund for 1 item, and all emails that I send to ask about the 2nd refund are completely ignored. I will continue following up until this is resolved. This is shocking customer service for such a large and well known company. A warning - if you return 2 items of the same thing to Superbalist, demand proof that 2 were returned.