Superbalist has horrible service.

This Thursday the 28th November 2019, I am going on a BALI trip. I ordered a variety of swimming costumes from Superbalist, which were due for delivery on Friday the 22nd November 2019. I unfortunately missed the drivers call on Friday as I was in a meeting all morning & I received a text message from Superbalist saying I will receive my delivery on Monday the 25th of November. I was happy because Monday was more convenient for me anyway. On Saturday the 23rd November, I receive a call from Superbalist driver, they are at my office with a delivery. I work 20km from my home and I don’t work on weekends. I told them that I had received a text saying I would receive my order on Monday and I would not be able to drive 20km to the office on a Saturday for the order. I was reassured that as the text said, the driver will resend my order on Monday. It’s Monday afternoon and still no call, I decided to check the app only to realize that they have cancelled my order due to non-delivery. When I called the call centre, I was told that nothing could be done as the order was already cancelled.

My issue is, Superbalist sent me a text message saying my order would be delivered on Monday the 25th but they decided to go to the office on Saturday without alerting me. Now if my order is cancelled and my money has not been refunded, what am I going to wear on my vacation?

I will delete the app as soon as my money has been refunded and I will never order from them again. I will tell everyone I know to rather use Zando or other aps.