DR
Dylon R

1 reviews | Active since Mar 2014

10 Nov 2016, 15:53

Superbalist has fundamental delivery problems.

<p>Good day</p> <p> </p> <p>It's clockwork at this stage but I still feel the need to voice my frustrations yet again. I placed an order on Tuesday (8 November 2016). There was a problem with Absa 3D secure so it kept on rejecting Superbalist purchases. I could not use my credit card and had to resort to an EFT payment. I made the transfer immediately and sent the email to Superbalist. It was indicated that my delivery would take place by Thursday 10 November. Yesterday I called in and someone by the name of Sheldon helped me match my EFT and approved my order. I got a communication to say my delivery will be made on Thursday 10 November. Today I got one update on my order confirming that my order will be made today and no update yet. It seems that Mr Delivery doesn't even have my order yet. I was not told about this. I got no communication on this and it was important for this to be delivered today. </p> <p> </p> <p>Whats scary is this is the 3rd time this happened. This is officially my last time buying something from Superbalist. The cost saving doesn't make up for the poor service. </p> <p> </p> <p>Order number 775909</p>

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Replies (1)
Superbalist.com
Superbalist.com's reply10 Nov 2016, 16:37
Official

Hi Dylon,

To follow up on our conversation. Thanks for taking the time to speak to me and provide valuable feedback. All feedback is greatly valued.

I am sorry that your recent experience on our website has been one of disappointment; it is definitely not what we wish our customers to experience.

Kind Regards_Client Concierge Specialist_Sheema