Superbalist gross incompetence

I wish to hightlight shocking service and gross incompetence of service agents and management of Superbalist. I have been trying to exchange a size since 30 July. After numerous emails, and calls dealing with Anelia, Wendy, Ashley and Skutali, they have finally delivered the product to an incorrect address an an incorrect City. Clearly the staff reflect Management, who are just not available for Customers. In order to get their attention you must log a call request. 10 days later, Management still has not returned my call. This is the first and last time I shall use Superbalist. You would expect greater service considering the competition they now have with Shein and Temu.