GS
Gino S
1 reviews | Active since Jan 2011
03 Nov 2015, 20:17
Superbalist Going The Extra Mile
I would like to thank Superbalist and their Concierge Team for handling my complaint with both professionalism and courtesy. To say that I was not happy with my purchase is an understatement. However I am glad to report that Superbalist were more than fair with me and within a week of the purchased product being returned to their warehouse for inspection, I was reimbursed. <br> In this day and age when customer service seems to be dwindling at a faster rate than I can add items to my online cart, I would like to thank Robyn Van Staden for the efficiency with which my complaint was handled. Continue the excellent work and I will continue shopping.
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Replies (1)Superbalist.com's replyOfficial
04 Nov 2015, 08:27Hello ginosimon,
Thank you so much for your compliment!
We love to hear positive feedback from our customers to know that we are giving you the service you expect and deserve to resolve your query. Thank you for acknowledging Robyn in her efforts to assist you as well, your compliment will be passed on.
Thank you for your continued support!
Kind regards,
Claire Gravell
Client Concierge Specialist
Thank you so much for your compliment!
We love to hear positive feedback from our customers to know that we are giving you the service you expect and deserve to resolve your query. Thank you for acknowledging Robyn in her efforts to assist you as well, your compliment will be passed on.
Thank you for your continued support!
Kind regards,
Claire Gravell
Client Concierge Specialist
Superbalist.com's reply04 Nov 2015, 08:27
Official
Hello ginosimon,
Thank you so much for your compliment!
We love to hear positive feedback from our customers to know that we are giving you the service you expect and deserve to resolve your query. Thank you for acknowledging Robyn in her efforts to assist you as well, your compliment will be passed on.
Thank you for your continued support!
Kind regards,
Claire Gravell
Client Concierge Specialist
Thank you so much for your compliment!
We love to hear positive feedback from our customers to know that we are giving you the service you expect and deserve to resolve your query. Thank you for acknowledging Robyn in her efforts to assist you as well, your compliment will be passed on.
Thank you for your continued support!
Kind regards,
Claire Gravell
Client Concierge Specialist
