Superbalist

Can't believe the service I have recieved from superbalist. Placed an order on the 11th of december was advised order was ready for collection on the 13th got to the pickup point and the company was closed order was going to expire on the 21st of December and I could not collect it so requested a refund spoke to a women on Sunday/Monday/Tuesday and refund was only processed yesterday after me insisting on speaking to a supervisor

The excuse was that the lady I dealt with was new and didn't know what needed to be done...

Spoke to the supervisor who also had just as many excuses regarding why this was not handled correctly or why I was not contacted by a supervisor as requested on Monday Tuesday or Wednesday I had to pick up the phone and call myself to get a supervisor to eventually call me back.

Will never deal with them again honestly and the when I advised the manager that I will not be dealing with them I was told that is my decision so superbalist obviously does not feel that they need there customers.

I know for a fact that if I have an upset client in my business I ensure the client is happy and the product resolved and ensure that they remain a client

Disgusted and the service recieved from them

Very unhappy