Superbalist does not deserve your money.

Adrian Knoesen Dec 31, 2024, 09:12 GMT+2

I placed an order on the 26th of December, chose the option of next day delivery at a small extra cost, needless to say the parcel did not arrive. I sent a follow up email on the 27th of December to find out if I will be refunded for the next day courier fees which were not carried out, I got a response to say it’s being looked into. (Apparently this was due to that fact the item was in Capetown and I am in JHB.) I sent another follow up email on the 30th of December to which I was met with an email stating that we are waiting for a response from the internal team. The 31st of December I receive an email stating that my full amount will be refunded for my order and that it will take a couple of days to reflect. I phone customer care to find out exactly what is going on and the lady informs me that there was in fact no stock of the item I had already paid for. A well later the exact item is available on their website however they’ve increased the price, how are they allowed to trade - I am eligible to pay the price at which I saw the item advertised but they did not honor that and I still have not received my refund after the 3-5 waiting period.