Superbalist disappoints twice in a week

I have had good service from Superbalist until this week. I lodged a return with them which was supposed to be collected on Tuesday 3 Dec 2019, but hasn't been. No communication on what the hold up is about. Two days later and I've had to call them to inquire.

I then bought watches on Black Friday and had the delivery driver asking me to meet him halfway because he is scared of going into my area of residence. The watches were not delivered apparently because they got lost in transit. There is no responsibility or respect for customers. If my area of residence is such a scary place, why was I allowed to enter the address on their system?

I was told that the watches are now out of stock, so they cannot be replaced. I am highly disappointed, especially because one of the watches was meant to be a birthday gift. The inconvenience caused by their poor service is out of this world.

If it isn't Superbalist but their delivery team, then clearly they should use someone else. Very disappointed!