Superbalist Delivery team cancels order before three attempts

So I've been expecting a pair of boots since last Thursday 25 July 19, which was confirmed for delivery that day before 17:00. I received an sms at 10:22 saying they "tried to deliver, but couldn't" when I was home but heard no one out front. They said the driver tried contacting me but the only missed call I had was from a private number (seriously?). We rescheduled for delivery on Tuesday 30 July for AFTER 12:00. I arrived at home about 12:15 and received an sms at 12:29 once again saying that they "tried to deliver, but couldn't". Bare in mind this time around I received no incoming calls nor any missed calls and also heard no-one out front. The delivery service is supposed to make THREE attempts at delivery (according to the sales consultant I spoke to later) but they sent my parcel back to the warehouse as a CANCELLED ORDER after I've CONFIRMED a date an time for a third delivery. I received email of this at 6pm on Tuesday 30 July (after confirming delivery for Wednesday over the phone earlier the same day), and when I called in this morning (WED 31 July '19) it was already en route to the warehouse. I was willing to drive to pick up but they said they don't allow collections. My wife leaves Friday morning to Amsterdam and needed those boots for her trip and no there's no way for me to receive the parcel on time.