BA
Brett Allen-White
1 reviews | Active since Sept 2010
23 Sept 2015, 17:22
Superbalist / Dawn Wing - No Delivery
My goods (Order No. 492794) have not been delivered (between 8am and 5pm as stated), so I contact Superbalist via their Live Chat function on the website to find out what's happening. Apparently the goods aren't being delivered due to car trouble with Dawn Wing. You're telling me a professional courier service doesn't have a Plan B for deliveries? What's disappointing is that I have to contact Superbalist - why can't you communicate with your customers and courier service? Not impressed at all. Apparently my goods will be delivered tonight - let's see how that goes.
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Superbalist.com's replyOfficial
25 Sept 2015, 09:11Hello brettaw,
Thank you for bringing this to our attention.
I've looked into your order and can see that you encountered further difficulties even after a special delivery was arranged.
Apologies for the frustration you've encountered here; we're taking this further and investigating what went wrong in the communication between ourselves and the courier company. This is not the experience we want our customers to have.
In the mean time, we're proceeding with your return and refund. Claire will be in touch with you this morning to confirm.
Kind regards,
Carmia Lureman-Norton
Head of Delivery & Customer Service
Thank you for bringing this to our attention.
I've looked into your order and can see that you encountered further difficulties even after a special delivery was arranged.
Apologies for the frustration you've encountered here; we're taking this further and investigating what went wrong in the communication between ourselves and the courier company. This is not the experience we want our customers to have.
In the mean time, we're proceeding with your return and refund. Claire will be in touch with you this morning to confirm.
Kind regards,
Carmia Lureman-Norton
Head of Delivery & Customer Service
Superbalist.com's reply25 Sept 2015, 09:11
Official
Hello brettaw,
Thank you for bringing this to our attention.
I've looked into your order and can see that you encountered further difficulties even after a special delivery was arranged.
Apologies for the frustration you've encountered here; we're taking this further and investigating what went wrong in the communication between ourselves and the courier company. This is not the experience we want our customers to have.
In the mean time, we're proceeding with your return and refund. Claire will be in touch with you this morning to confirm.
Kind regards,
Carmia Lureman-Norton
Head of Delivery & Customer Service
Thank you for bringing this to our attention.
I've looked into your order and can see that you encountered further difficulties even after a special delivery was arranged.
Apologies for the frustration you've encountered here; we're taking this further and investigating what went wrong in the communication between ourselves and the courier company. This is not the experience we want our customers to have.
In the mean time, we're proceeding with your return and refund. Claire will be in touch with you this morning to confirm.
Kind regards,
Carmia Lureman-Norton
Head of Delivery & Customer Service