Superbalist customer service

I ordered a long women coat size M on the 18 Nov 2021, and delivery was scheduled for Saturday. Saturday I received a parcel from Superbalist.

When I open the box surprisingly wrong item was shipped, I received pair of Male underwear’s size L. Since it was Saturday I logged a return when I try to select the coat I ordered it was showing sold out then I selected refund.

Today morning I called customer service and explained what happened. My request was since I received wrong order, I believe someone has received my coat by mistake also so can you please send me the coat when you receive it from the person who received the wrong order, the person who helped me on the call said to me the time you bought the coat it was not available, no coat was dispatched from our warehouses , I went further to ask him if item is not available why do you send wrong item to client.

I believe if I paid for something n they found out they don’t have it from their warehouses they were supposed to send me mail n explain than sending me a pair of male underwear’s , what am I going to do with male underwear’s size L?

I think the consultants wasn’t fair to me how does he know that no coat was dispatched from their warehouses without investigations being done? I was told to add the coat to wishlist and buy it again when it’s available so far they can only refund me.