LH
Louis H

1 reviews | Active since Feb 2016

24 Feb 2016, 09:09

Superbalist customer satisfaction

All I can say is THANK YOU and kudos. I was ordering a watch for my boyfriend's birthday yesterday (Tuesday 23 Feb, 2016) and whilst checking out to pay, the expected delivery showed it would take between 2 and 4 days to deliver. My boyfriend's birthday is the 26th of February so I know I placed the order a little late but previously orders would be delivered between 2 and 3 days after payment.<br> <br> Once payment was done, expected delivery showed that the watch will only arrive someday between the 1st and 8th of March, as I said I know I placed the order kind of last minute so I sent a simple message explaining that the order is for a birthday and the expected delivery day shown was between 2 and 4 days initially, could they please see if by any chance they can push the delivery date. This morning I woke up to an email saying they have upgraded my delivery from a standard delivery type to an express delivery at no charge and the watch will be delivered on or before the 26th.<br> <br> Thank you so much [URL Removed] you guys really understand customer satisfaction and your response to my request was super fast and very friendly. Will support you till the end of times!

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Replies (1)
Superbalist.com
Superbalist.com's reply24 Feb 2016, 09:29
Official
Hello LouisHave,

Thank you so much for your compliment!

It is always great to hear that our Concierge team has made an effort to go the extra mile to assist our Superb customers, such as yourself. Your positive feedback keeps us motivated to continue doing just that.

Thank you for your continued support!

Kind regards,

Robyn van Staden
Client Concierge Specialist