Superbalist Customer Care Does Not Exist

I scheduled a return which was due to be collected the same day as another order that was scheduled to be delivered. Upon delivering my order # ***3 on the 26th August, the driver also accepted my return Order number ***9. The driver accepted the return item and said he would give it to the warehouse. 2 drivers subsequently came to collect the item that was already collected by the first diver. I let the two other drivers know about this as well, all 3 drivers told me that they would tell the warehouse. On the evening of the 27th August I received communication from Superbalist saying that my return has been cancelled because it was not collected. I immediately sent an email (Superbalist conveniently doesn't have a call center anymore) to customer support to notify them that this is not correct - I have received no feedback. On the 28th August I received an email from Khiyan.S stating that I they were unable to collect my return and I have 24 hours to respond of my return will be cancelled. Of course I immediately responded to Khiyan.S (with a time limit of 24 hours, who would wait) - I received no feedback from Khiyan.S. Yesterday (31 August) I sent an email requesting an update on the status of my return. I have not received any feedback. What kind of customer service is Suberbalist running? This order has already been collected by the driver who delivered my . Please consult the driver who collected and get back to me. I have already sent a request querying this with the subject 'Returns Error Order No. ***9'.