1 reviews | Active since Jul 2016
Superbalist' courier delivery via MrD
<p>I love Superbalist. They have nice clothes with reasonable prices. BUT they're delivery partnership with mrD is disappointing. </p> <p> </p> <p>I have ordered and paid on the 25th of July and the expected delivery date was on the 28th of July. Now I'm being told different stories about rerouting, dispatching at the wrong courier as if it's my fault.</p> <p>Funny enough mrD has been sending me text messages that my order is ready and will be delivered before 5pm (message was sent yesterday). This is so inconveniencing me and I'm disappointed with Superbalist.</p> <p> </p> <p> </p>
Hi Lebogang,
As per our telephonic conversation, thank you for raising this situation with us! I am sincerely sorry regarding the delay on this order. I have raised this with our contact at the couriers and he is conducting an investigation.
This is definitely not the type of service we would want any customer to experience and we will do our best to turn your experience around.
You will receive a follow-up email with more information regarding your concerns.
Kind Regards,
__CHRISTIA VAN SITTERT__CLIENT Concierge Specialist__
Hi Lebogang,
As per our telephonic conversation, thank you for raising this situation with us! I am sincerely sorry regarding the delay on this order. I have raised this with our contact at the couriers and he is conducting an investigation.
This is definitely not the type of service we would want any customer to experience and we will do our best to turn your experience around.
You will receive a follow-up email with more information regarding your concerns.
Kind Regards,
__CHRISTIA VAN SITTERT__CLIENT Concierge Specialist__