Superbalist bad customer service

I am highly disappointed in the online business superblast. This is not the first time they have done this to me. I have been purchasing from them for years now. I have encountered this problem numerous of times, where superblast cancels my orders. I have 3 different orders that were placed worth +- R2500. Firstly they don't pay my money back, secondly tells me the problem is lying at my bank I'm using then wasting my personal time by saying I need to get a bank statement from the bank. I have followed all steps that were given to me. Still NO progress. I have spoken to 3 different sales persons and the MANAGER still NO positive feedback. After going through all that trouble superblast still have the audacity not to respond to my emails.

My orders were canceled almost 2 weeks ago and I have not received a cent (R0.00) back from this well known superblast company. Till today nothing has been resolved. I have received no money back.