SUPERBALIST AND ITS DELAY TACTICS TO REFUNDING US

Superbalist is the most frustrating online store to deal with.

We purchase online very often from Zando, Take-a-lot, Planet54, etc and never ever experienced such behaviour.

We purchased a watch and unfortunately it did not fit, so we requested a refund. A few days later we receive an email from Superbalist saying that the refund has been processed this was on the 9th of March 2020.

To date we still have not received our refund. First they send us proof of payment which isn't even a proof of payment. Then they want bank statements to prove we didn't receive the refund.

When you give them bank statements they then tell you that you gave them incorrect bank statements (eventhough the purchase is reflecting there and has been highlighted for them) Then they tell you we used a different card to make payment - Best part is we only have one card!

They have been giving us the run around from March 2020 we are now almost at the end of April 2020 and still no refund. Don't even let me get started on the attitude and incompetence of some of their arrogant staff.

We finally decided to pay an attorney to take over from here. This seems to be the only way we are going to get our money back from this online store.

I would have rated you minus stars but too bad they don't give me that option here!!!!