SUPERBALIST AKA SUPER******

I have been a customer to superbalist and Spree for a long time. But i have never felt so insulted in my life until currently. I recently bought 2 pairs of jeans which i did receive, the jeans did not fit and therefore i requested to return them for a refund, the items were both collected order: ********** on 02.10.2018, Then on the 5th of October i received an email, which now said there was an item missing, and i would only be refunded for 1 pair only instead of 2. I have been phoning to find out, how it happened, Because the courier collected 2 pairs and to be told that they only received one that is just crazy. i spoke to a lot of different people, which all told me that they're investigating the matter. (but no feedback) on Thursday the 11th Oct i called again, and i was told that the matter has been resolved and some supervisor is making an immediate refund. today its the 15th and still no feedback nor refund, i called again today, and now instead of my refund i'm now told they have sent an email to the warehouse for feedback. SUPERBALIST YOU ARE ******, I WISH YOU HAD NOT MERGED WITH SPREE BECAUSE YOU WILL GIVE THEM A BAD NAME. Can i please have my money back NOW. this is *******, instead of taking responsibility, you are taking me from pillar to post, at my expense. Now i must keep wasting my time and money, on the mistakes that you don't want to take account for.. IF I BUY 2 ITEMS OF THE SAME SIZE, WHY WOULD I RETURN 1 AND KEEP THE OTHER IF THEY BOTH DON'T FIT??? IT DOESN'T MAKE SENSE AT ALL. PLEASE PAY BACK MY MONEY.