Superbalist accepting returns without refunding the client 6 months later when the product was mishandled by their staff.

Honestly having the worst experience with superbalist. Purchased a product last year September, sealed as it came and returned it in the correct packaging with everything the shirt came with. Upon the return apparently it had some stain on it. This was never from me as I had no make up on the day I even tried it on and never tried it on again. When I packed it away it was brand new as I had received it, I was sending it back. This product was either mishandled during transport or upon arriving at a warehouse and now I am bearing the burden of having paid for this expensive piece of clothing, superbalist/takealot collecting the product as a return and never refunding me to this day. Until today, 6 months in, the team is still busy with "escalating it to the relevant department for an outcome", yet here we are. Absolutely outrageous keeping clients money and their product. Greedy to say the least. Companies must take ownership for their staff and their process as well during transportation and at their warehouse. Yet, only the consumer suffers. Unbelievable.