Super P'd Off

To Whom It May Concern

I am a very unhappy customer! I recently purchased sneakers online from Superbalist Order Number: *** and i was not happy with the product i got as it was not what i saw online it did not look the way i had thought when i took it out its packaging nore did it feel right when i tried them on!

The same day i received the item i logged in a return as i wanted a refund. After doing so the shoes were picked up and sent back to the warehouse where they were checked and i was assured of a refund by email and sms.

I called customer service to let them know i had issues logging back onto my account so i was busy trying to reset it so i could send proof of purchase. Time goes by and as i am busy with other things i forget about my refund, but today i make a call to check on the refund process again. This time i am told that the shoes are damaged and the packaging is not up to standard too.

This is ABSOLUTELY unacceptable as i wore the shoes in an office full of people to try them on and was unhappy at the same time and placed them back in their packaging to return them.

Now i am told I DAMAGED the shoes and the packaging, which is not the case as i have an office filled with people who can attest to this! I am really disappointed and livered at the fact that these shoes are being sent back to me even though i am unhappy and are in the right mind to contact Hellopeter and write a police affidavit signed by witnesses who can back up my claims of wearing the shoes ONLY to try them on Now i am being told they are DAMAGED!

This is unacceptable and i will NOT be forced to take shoes i DO NOT want!

This issue needs to be sorted out ASAP.