Super Average NOT at all Superbalist!

Out of agonising frustration and having exhausted trying to resolve this directly with Superbalist, I am now reverting to this platform as a last resort. On Black Friday 2019 I placed 2 orders with Superbalist. One was delivered and one was not. Each order has a unique code. Unfortunately the order I have NOT received was captured on the Superbalist system as having been delivered, while the other order placed on the same day, still shows that delivery is still pending as I type this. I can only assume that the Superbalist warehouse mislabeled the two orders.

I have tried to explain ad nauseum to the "online fashion assistants" that Superbalist employs to deal with customer queries, that one of my parcels has still NOT been delivered, while the other one, which still reflects as being "out for delivery" has in fact already been received. To my mind this is not a difficult concept to comprehend, yet surprisingly, Superbalist and its staff seem incapable of accepting that they made a mistake and that I am still sitting - more than a month after placing the 2 orders, without one of the parcels.

I have never encountered such incompetence - particularly regarding such seemingly simple facts. One parcel was delivered. One was NOT. Superbalist has not refunded me since they state that the parcel with that particular order number was delivered when it was not. They cannot understand the simple fact that the two orders placed by the same person appear to have been switched in the Black Friday chaos.