Such abuse from Superbalist

I placed 3 orders at Superbalist on separate days and paid for each order successfully. Unfortunately I was out of the province on their suggested delivery date of one of the orders on 7/3/2019. I emailed Superbalist to reschedule the delivery date to the 11/3/2019. They emailed me back to confirm that they have succefully rescheduled it for the 11/3/2019. I then ask to reschedule the delivery date of another order of the 12/3/2019 and they responded and said they were unable to do so. I received a call from their delivery service on the 7/3/19 and the driver told me that he is outside my place. I told him that I was out of the province and that I have rescheduled the delivery for the 11/3/2019 with the company and he should come back in the 11/3/2019. The next day on the 8/3/2019, I received a call from the same driver who told me that he was again outside my place wanting to deliver. I informed him again that the order has successfully been rescheduled for 11/3/2019 Superbalist as I was out of the province. He insisted on leaving my package with a neighboring or security and when I informed him that, that was not possible he was very rude and disrespectful. He swore at me and told me he won’t f*n deliver on Monday (11/3/2019) because they won’t pay him for that.

On Monday 11/3/2019 I received an email from Superbalist informing me that they have canceled my order because the couldn’t reach me. I emailed them back asking them how that is possible because I had received an email from Dimitri Le Roux (from Superbalist) conforming the successful rescheduling of the delivery to the 11/3/2019.

The same Dimitri, who emailed me to confirm successful reschedule was now apologizing for the cancellation of the order and that they will refund me.

I was very upset as I felt they condoned their bad service and now were punishing me for it. None the less, I called them in hopes that they would resolve the matter, but that attempt failed . I communicated with them on their Twitter and Instagram page to try and get them to acknowledge their mistake and correct it but instead and they defended themselves and blamed me via DM on both platforms. They told me that the driver tried to deliver to me twice . (Ignoring the fact that ahead of the delivery date I emailed superbalist to reschedule and they emailed me back to confirmed the rescheduling was successful).

Then they tell me that their Dimitri Le Roux was also in the right because he responded to another email and said it could be rearranged. They are claiming that when he responded to me about not being able to reschedule my second delivery that intact he was speaking about the first order. However they fail to understand that I have an email from Superbalist stating that the rescheduling for the first order was successful. All I wanted was for them to deliver my items. I just want them to deliver my stuff and I did not ask for a refund just to deliver my stuff as they said they would.