Successful Return and Exchange

<p>I purchased a lamp from Superbalist last year and when I finally wanted to mount the lamp, I discovered that the lamp fixture was the incorrect colour and did not match the image I saw on the site.</p> <p> </p> <p>Before logging my exchange request, I chatted to Melissa via the live chat feature on the site. She reckoned that the phone lines were out (21/03) when I asked for someone to contact me because I had a bad experience with exchanging a product before. We chatted back and fourth before I asked her if she could contact me the next day regarding my concern about logging the return and to my surprise, she didn't bother calling me.</p> <p> </p> <p>After I logged the exchange, I fell into the hands of Kaashiefa Naidoo. She was amazing to deal with. She was patient and answered all my questions in such a friendly manner. She kept me in the loop of what was happening with my exchange request. The product was approved for exchange but then I received an email that the product was out of stock. Kaashiefa contacted the seller of the lamp and managed to get me the correct item! Kaashiefa and Superbalist .com went over and above my expectations. Awesome work, Kaashiefa! Keep it up!</p>