****** item - exchange not honoured from 22nd March 2022

Absolutely frustrating after sales service I’ve had to experience to date on the online shopping platform. I’m yet to think my item that is to the value of R3000 is either lost or ****** by this unprofessional customer service team. I have made almost 10 calls today together with my colleagues and together with multiple communication on email and social media and not a single individual can give me a direct response about my simple exchange/ repair. I am so over the communication but I need the item back to me fixed or not and I will publicly share the disappointment about the Superbalist team to every person I know.