1 reviews | Active since Nov 2011
Stole my money and continue to lie to me
I have had the most disgusting service from Superbalist - I have called and emailed over and over and been promised a call from a manager over and over to sort this ******* out, but have received absolutely nothing! So far, I was short delivered, delivered the wrong items, told I could exchange and then when the refunds were cancelled so that I could log an exchange, they were then cancelled too so I lost the stock items, told items were out of stock when I could see they were in stock, part refunded money to my bank account and my wallet instead of the full amount to my bank ?? Who does that?!, refunded some money without even requesting a refund (all I asked for was the item to be delivered), told that the delivery guy saw me and I sent him away with nothing to collect (absolute lie), told I have not been home for collection or delivery (I have sat and waited at home for weeks now in anticipation of these exchanges and collections), told I would get a call from the delivery company over and over and received nothing, told everything would be sorted out over and over and here we sit with nothing sorted out. I have requested a call from a manager over and over again and received nothing except messages telling me they have tried to deliver? Absolute lie. I am so angry now, this order has taken over a month to sort out!! They have wasted a lot of my time waiting around for them, ****** my money and **** to me over and over. They clearly cannot handle orders and deliveries anymore as this is the second time in a row I have struggled with an order and exchange and deliveries from them. What was once a wonderful company to deal with has now turned into a nightmare! You cannot get hold of anyone who knows what they are doing and they continue to hold my money and present me with standard rehe****d lies that don’t even answer my questions or resolve anything. Companies like this need to be exposed.
