Still no delivery after a week

I placed an order with Superbalist on Wednesday, 23 July, specifically for items I needed for an event on Tuesday, 29 July. The anticipated delivery date aligned perfectly—until everything went wrong.

On the morning of the expected delivery, I received a call from the driver who confused Paarden Eiland with Bellville, and as a result, returned my parcel to the warehouse. I immediately contacted Superbalist, but due to their online-only customer support, I was left waiting up to 24 hours for a response.

An agent later assured me that the parcel would be delivered on Wednesday, 30 July, and I received a discount offer of 20%, which excludes the H&M brand I regularly purchase. This felt more like a standard gesture than real customer care.

I again stayed at the office until 6pm, waiting for the delivery—only to see another update: “Delivery delayed. Insufficient address details.” This is completely unacceptable as deliveries have been successfully made to this address multiple times before.

Today is 31 July and I am still waiting. I had to purchase a new outfit last-minute for my event, completely defeating the purpose of online shopping, which is meant to offer convenience—not chaos.

As a loyal, almost monthly shopper, I am deeply disappointed and expect a much more proactive resolution.