Staff Negligence

I logged a return for two items which I returned at their takealot branch in Diep River on Saturday 12 April @14:05pm. Just to get an email this afternoon stating that only one item was received and conveniently the most expensive item (timberland boots) was not received. Yet both items was returned at the same time??? Now I have to be inconvenienced because of their negligence. Check your cameras!!!!!