Staff Incopetence

Good day,

I have made a payment on the 25th of October for an Superbalist order that I had made through a friend/colleague of mine. After receiving my order I noticed that 2 pairs are small made and therefor did not fit. When I tried the shoes the next day a Nomzamo pump fitted me so I only send back a pair of shoes,

Andrea.viret queried the second pair of shoes on the 8th November, I responded to the Superbalist agent on the 9th at 08:33 and they confirmed on the 10th at 08:37 “Tashreeka Hendricke (Superbalist) Nov 10, 08:37 SAST Hi Donald,

Thank you for your response and confirming this detail.

Kindly note I will inform our warehouse to ensure the timeouse conclusion of your refund.

Thank you for your patience and cooperation.

Have a wonderful weekend :) Kind regards, Tashreeka Hendricke Online Fashion Assistant”

When I called on the 15th I was told that the payment has been made that morning, today is the 20th no payment received on my end.

I am a loyal Superbalist customer I have bought and recommended both Superbalist and Spree I am despondent with the service I am getting now. Someone is not doing their job and I refuse to be the one suffering I can not be expected to wait 3 weeks for a refund that usually takes 3 - 5 working days.

What could be the hold up now? I want my money asap.