1 reviews | Active since Dec 2016
Snatched a reserved item out of my basket before I had a chance to pay
<p>Hi, I had an item reserved in my cart, but I had to top up my VCPay wallet, which can take around at least half an hour, although sometimes more, so I figured I would buy it later. In the past I certainly haven't had an issue reserving items and paying for them later before. I even checked on the item to see that it was still reserved and then when I got back, it was gone, and they were sold out, and there was a message that read that items are only reserved for 1 hour.</p> <p> </p> <p>This can't be true, because my item was still reserved even after an hour after I had reserved it. And in the past I've had items reserved for at least that long.</p> <p>So, from what I can gather here, they changed their site's entire rulebook in one day regarding reserving items, and then snatched an item out of my basket that I was going to pay for when I had the chance. And not even an SMS or an email telling me about it.</p> <p>Then when I complained I just got a snarky email from support.</p> <p> </p> <p>I'm absolutely furious about this.</p>
Hi Angry_Again
Thank you for raising your experience with us!
Holding an item in your cart for 60minutes has always been part of our Policy since Superbalist started. When that customer leaves the site and comes back and the item is still available then the item will automatically be assigned to the customers cart if still available if not then the item is unfortunately sold out.
Superbalist does send an email to you if your cart has expired asking if there was a problem and then stating the below at the bottom of the email, which was sent you as well.
Hurry before it's too late!
Items are not reserved until they've been added to your cart.
Kind regards
__CLAIRE GRAVELL__CLIENT Concierge Specialist__
Hi Angry_Again
Thank you for raising your experience with us!
Holding an item in your cart for 60minutes has always been part of our Policy since Superbalist started. When that customer leaves the site and comes back and the item is still available then the item will automatically be assigned to the customers cart if still available if not then the item is unfortunately sold out.
Superbalist does send an email to you if your cart has expired asking if there was a problem and then stating the below at the bottom of the email, which was sent you as well.
Hurry before it's too late!
Items are not reserved until they've been added to your cart.
Kind regards
__CLAIRE GRAVELL__CLIENT Concierge Specialist__
Wrong. I received no cart expiry email on this occasion.
And my product was originally reserved for longer than 1 hour. I checked on it, unless you're going to tell me that you had already emptied my cart and sold my order by that point, and only bothered to update and notify me later on that it was gone by way of a message in my account at checkout (still no email), in which case if I had paid I would have paid for nothing because there was nothing to receive.
Wrong. I received no cart expiry email on this occasion.
And my product was originally reserved for longer than 1 hour. I checked on it, unless you're going to tell me that you had already emptied my cart and sold my order by that point, and only bothered to update and notify me later on that it was gone by way of a message in my account at checkout (still no email), in which case if I had paid I would have paid for nothing because there was nothing to receive.
Hi Angry_Again
We attempted to call you numerous times on the *** number but we are unable to reach you.
We are addressing your query via email, to the *** address.
Kind Regards_Sheema Tobias_Client Concierge Specialist
Hi Angry_Again
We attempted to call you numerous times on the *** number but we are unable to reach you.
We are addressing your query via email, to the *** address.
Kind Regards_Sheema Tobias_Client Concierge Specialist
I've emailed you a reply.
I've emailed you a reply.