*****: Slow response.

On the 3rd of January 2024, I informed superbalist that my banking details were used to make a *****ulent purchae on their website. After numerous emails were exchanged back and forth requesting information from me, I was informed today, 9th of January that their finance department now needs a statement to confirm the transaction. There was no urgency in this matter whatsoever. As a customer of superbalist for the past 9 years, I do not trust this Company, especially in cases of ***** as their turnaround time for resolving things are slow. I'm sure the person who purchased clothes using my banking account already received their purchase.