Shocking Service from Superbalist

I have sent 4 queries to Superbalist's "concierge team" regarding 2 orders that were incorrectly delivered. It has now been a week and I have not received any feedback from them. I really don't know what to do next to get my problems resolved. I am not sure that Superbalist understands what "concierge" means. It is also very frustrating that they are still using C-19 as an excuse not to have call centre agents available, not even remotely as most other businesses in RSA have done. Which means their "concierge" team can just ignore emails. This is truly shocking performance. And I am a loyal Superbalist shopper. I started shopping with them long before they joined Takealot.

Order numbers ***3 and ***4 refer.