Shocking Service and Incorrect Order Received

I am so shocked and disappointed with my recent order from Superbalist. My first order was cancelled without any contact. They stated delivery was attempted twice, which was a lie as we found out that the order had in fact not even left their warehouse in Cape town . How superbalist think it’s acceptable to simply cancel an order and refund without even contacting a customer is digusting to say the least . I then escalated the matter trying to prevent them from selling the stock which fell on def ears. Fortunately I had the money to reorder while waiting for my refund, which I might as well add takes a week to receive! I reorder the unit and finally today I come home feeling all excited that this terrible service experience has come to and end, only to find they sent me half the unit!! Yes that’s right!! They sent a head board with no bed base! Absolutely pathetic service in the first instance and you would think they would make sure the second time round that nothing would go wrong? Further to that no compensation has been made for the terrible experience either? No surprise that when I called the call centre guess what the response was “ we can refund you !!!!!!!!” “Oh maybe the supplier didn’t give us the full set “ . How can your blame everyone else but yourself superbalist?? Refunding paying customers for not supplying the order is not acceptable!! This also shows that the item was not even checked before it left the warehouse!! I want what I paid for- twice!!