Shocking service and communication

Order placed, money paid, expected delivery 17th January 2020. They use Takealot to deliver last mile. Much anticipation for the delivery and AMS received confirming delivery. At 3:53pm driver phones to say that he cannot find my address, he is in the right road, wrong suburb. He refuses to help and states incorrect address for delivery. Many tweets and emails later I am promised that someone senior will call me Monday 20 January 2020 between 08:00 and 12:00, I get an sms to confirm delivery on 20 January but still no delivery. Call centre agent calls to tell me the parcel will not be delivered as it now must go from Bryanston branch back to the warehouse to reschedule to the Fourways branch. This will take 2-3 working days. Senior call centre supervisor cannot and will not give me commitment on when I will get my delivery. It’s shocking and disgusting how the delivery agent who delivers to me all the time didn’t check the address even though the road and post code are correct. In the conversation with the call centre they just will not take responsibility for their mistake and I must just wait. Makes me sick to see this kind of customer service where they do nothing to assist. I won’t be using their services again.