Shocking Service

On my first order with them, the delivery was on time, I'm guessing because I spent a certain amount of money. One of my items was too large so I requested a return, took them almost a week of ME calling THEIR awful courier service for them to finally collect. Keeping in mind they expect you to wait an entire working day for collection/delivery. I placed another order (for far less money) on the 25th, was told it would be delivered on the 26th (always between 8 and 5, because apparently they assume their clients are so rich they have no need for a job). Phoned them on the 26th, was told it would be here today 29 Feb. Still no delivery. The call centre staff have no clue what they're doing, I had to tell them to phone the courier after holding for minutes listening to the dude go 'uh... uh....'. Not a single sms or call to advise late delivery. I've already complained to the so called 'concierge' service, gave me a sappy apology via email. But. Still. No. Delivery. Sies. I've worked in online retail and I'd never put a customer through such appalling service. And I've recommended them to so many of my associates. They won't be getting anymore of my money, Spree does far better.