Shocking service

Dear Superbalist Team

I am writing to formally lodge a complaint regarding a deeply troubling incident involving one of your employees, Ms. Liezel Charles, during an interaction on 27 September 2025

I had three orders placed through Takealot from Superbalist, scheduled for delivery. Due to my absence at the time of delivery, I arranged with the driver to return in an hour. The driver later informed me that he was at the Brackenfell pickup point and that I could collect my parcels there.

When I arrived at the pickup point, the driver had already left. After attempting to contact him without success, I went inside to inquire if my parcels had been left with someone. There, I encountered Ms. Charles, who behaved irrationally and dismissively. While waiting outside, I overheard Ms. Charles telling a colleague in Afrikaans, “Ja dai is die tief met die 3 orders, sy het weer nie geld om die orders te be tra

Kry nie.” Upon confronting her, she openly admitted to calling me a “tief” (*****).

This false and defamatory accusation was completely unacceptable, unprofessional, and deeply hurtful. Being publicly labeled a ***** by a representative of Takealot caused me significant emotional distress, embarrassment, and humiliation. It seriously damaged my reputation and undermined my trust in Takealot’s customer service and professionalism.

As a paying customer, I expect to be treated with dignity, respect, and fairness. This incident violates my rights and reflects poorly on Takealot’s commitment to quality customer care.

Please treat this matter with urgency. If I do not receive a satisfactory response, I will escalate the matter by lodging a complaint with the National Consumer Commission and pursuing legal remedies, including a claim for damages in the Small Claims Court.

I trust that Takealot values its customers and will take full responsibility for this serious misconduct.