Shocking level of customer service on an injury caused

Hi, I had purchased a sneaker last month and after one use, whilst actually using the shoe, it was extremely painful on my toes of which I returned due to the above ill-fitting of the shoe as I had actually broken a toe nail from such.

Within a week thereafter another toe that was extremely painful on the day actually turned blue which I still have to treat daily , 3 times a day as we speak of which I have to change my whole fitness regime aswell due to avoiding high impact on the toes which is a huge inconvenience due to my high impact training let alone the unsightly view of my blue toenail.

Mortified by having experienced the above, I had lodged a complaint to address this issue due to ill fitting and design of the shoe as such causes blue toe nails yet despite the refund, I did not even receive a courteous call or apology or any sort of favorable response let alone a response to date even after lodging this complaint about 3 times with them thus I am extremely disappointed that even with my efforts to give management an opportunity to respond after they confirmed that they will respond to me, they have failed to do so which is quite a saddening customer experience for having enjoying and frequenting shopping with Superbalist.

It just makes me wonder if there is even a complaints department as the above indicate that there isn’t or that they don’t regard the above with any severity or take their customers complaints seriously especially where it has affected someone medically.

It it with even greater disappointment that I now find my toe nail as of yesterday to be partially detached from my nail bed.

First the nail was extremely blue which I had to treat and I found hope in making progress with the blueness only to now find my toenail had pried away from the nail bed because of the injury caused from my toe hitting against your hard inner sole of the shoe caused by the ill-fit.

Because I had to be even more conscious of how I had to walk to not cause anymore impact, I had even fallen and sc****d my hands of which now I have to all treat and undergo laser to remove the scarring.

Do you guys even understand the emotional and physical trauma I have to undergo due to your ill fitting shoe, of what I have to endure over the next few months without even having a proper toe nail and disfigured hands.

Throughout this entire ordeal, I had afforded then the opportunity to atleast issue a formal apology let alone show me how they can offer consideration to the above of which all I received was empty promises that I would be contacted or no responses as per the trail of emails but after having now noticed my toe nail having been detached, I have resorted to lodging this public complaint due to their lack of consideration, empathy and blatant disregard to their customers having to suffer to this extent of no cause of my own!!!

I would have assumed that a complaint of this nature would have received their undivided attention however it received the total opposite which is immensely saddening since Superbalist is my go- to online store in SA.

This is not even just about poor service but about what someone has to actually physically and emotionally endure through the injury caused by their shoe of which I cannot even begin to express the disgust, disappointment and sadness let alone discomfort and inconvenience I have to suffer.

Beyond mortified that I have to go through this!