Service that is not at all customer friendly

I am truly disappointed in the customer service of Superbalist.com.

I bought a combination of a tracksuit top and pants from them.

However, upon delivery I only received the tracksuit pants.

I emailed them indicating the incomplete order received.

In the email I requested that the matter be rectified as this was an item that I truly wanted.

A response was received from their Online Fashion Assistant stating that the item had been received like that from the supplier and that if an exchange is logged for the same item, chances are I am going to receive another order with no top and thus a return needs to be logged so that the rest of the tracksuit is collected and a refund be processed.

I feel that it is through their incompetence that the item was received from the supplier without the top and yet they advertised it to me as a customer as having a top and thus the reason for me having to go through what I went through.

Also there was no empathy at all by the Online Fashion Assistant to myself as a customer, as I had explained to her that this was an item that I dearly wanted and for that reason she should have gon the extra mile to liase with their supplier regarding the matter and only if they do not have the an item that has the top was she supposed to recommend the full refund.

In these trying times businesses should actually take care of their customers.

I am sorry to say that Superbalist.com have lost a customer in me and I will be sharing my experience with those that are close to me.