Service failure!!!

I placed an order on the 21st of November, the order consisted on 2 items and only the one item was delivered. The item delivered was of poor quality and was subsequently returned and refunded.

I called through to report that I had only received one of the two items 2 days after the item was delivered on the 25th. The call center agent advised that this was not the first incident of this nature reported and that I will contacted to schedule a new delivery day for the red moon bag that was not delivered. Days passed and I had not received any communication from Superabalist so I decided to call them once more and was told the same thing all over again. Today I am calling for the 3rd time and have been placed on hold for 15mins. Till today they are escalating the matter with the warehouse and if I had not called to find out whats happening I would still be in the dar**** This is extremely annoying and a waste of my time!!! Please help, if the item is no longer in stock please could I be refunded. Order ********** this is not the first time Superablist is messing up my order, pervious I had ordered a pair of Adidas Gazelle's and received a pair of men work shoes.