Service below the belt

They deserve a rating of ZERO!

I ordered a dress on the Superbalist app on the 23rd of October 2025, and the dress was expected to be delivered on the 27th of October 2025 - come the 25th I didn’t receive any form of communication to say the package is out for delivery or anything of that sort. I then decide to track the order via the app and realized that the order was cancelled but that wasn’t communicated with me, I proceeded to send an email to their client concierge team. Got a response on the 28th from a lady named Ayafika who requested a few details from me (transactional details) I responded back immediately but I wasn’t given any feedback.

I then called in on the 29th to ask for feedback, I was toldAyafika will get back to me, late in the day I received an email to say my order was flagged for suspected ***** but the consultant couldn’t exactly what the flag was about instead she requested that I send her proof of payment in Pdf, I told her that I can only send her my transaction history as this was an online purchase and not a bank transfer. I have an even attend today the 30th I have to wear that dress that I ordered way ahead of time.