****med. Missing Item.

I was ****med out of a product I ordered. I ordered three black photo frames and a poster on Black Friday. On the 28th of November I received three packages, all of equal size. One of them contained my poster. The remaining two contained a photo frame each (one of which was damaged). My last photo frame never arrived. I phoned Superbalist twice before I got an email two days later. In it, their customer representative claimed that one of my packages contained two frames. None of the packages contained more than one item each. Clearly the last frame was also meant to be packaged individually and shipped out in its own box. None of the boxes would have been big enough to house two frames with their individual product packaging anyway.

I tried responding with photos and proof of my lack of receipt of the last frame, only to get an auto response: they won't respond to replies on their customer service email address. Trying to contact them with proof.

Ladies and gentlemen, I've been ****med out of something I rightfully paid for. Superbalist doesn't care about the facts or proof of their thievery, they just want your sweet, sweet cash without upholding their end of the deal. I am disgusted with what once seemed a nice shopping experience. Superbalist, Up Yours!