Sad and Disappointed loyal Customer.

I placed a Aldo handbag in my wishlist and patiently waited for it to become available again.

Yesterday 11 September 2018, this specific bag became available, so i purchased this said bag.

To my horror they delivered mom shorts instead of my R600 handbag that i so desperately wanted.

The customer service agent who answered the phone, refused to make a plan for me, he suggested that i return the wrongfully delivered product, wait 3-7 days after return for a refund and then wait for another bag to become available.

How can they not make a plan for me? Escalate the matter? Find my bag? Try source a simmilar bag? No, i have to be patient and wait and look when there is one available again, jump at the opportunity to buy it, let alone my R600 might not be refunded yet, then i have to spend another R600 because of their incompetence.

This is not OKAY!!!

i am a big Superbalist supporter but i am extremely disappointed.

PLEASE SUPERBALIST SHAPE UP!