Rude delivery personnel

I had an incredibly disturbing experience with your delivery team today. They intimidated me in my yard and essentially attempted to invite themselves into my home. I had to stop one of them from entering. The man with the tablet, who was scanning the boxes, didn’t even greet. Instead, he rudely asked, "Where is the stuff you're returning?" When I asked him to wait while I retrieved the items and pointed out that he hadn’t greeted me and that his tone was unpleasant, he showed no patience and responded with extreme unprofessionalism.

I previously lodged a complaint with your customer service department regarding the rudeness of your drivers, but I never received any feedback — and that was nearly a year ago. After this recent incident, I am now very skeptical about using Takealot and Superbalist in the future, especially considering that Superbalist relies on Takealot for deliveries, which employs drivers who are often rude and unprofessional.

I strongly insist that the delivery team who came to my house today should never return to deliver anything to me. If they do, I will return the order with them, as I never want to see them on my premises again. As a paying customer, I should not be subjected to this kind of treatment. Below are my order numbers, and I hope you can track the delivery personnel involved through them: #***0, #***9, #***7. I expect to receive feedback regarding this situation.

It's truly unfortunate because I genuinely enjoy shopping with Superbalist, and your service has always been excellent. However, Takealot's involvement seems to be dragging down the experience. If this issue isn't addressed, I'm concerned that, over time, you may risk losing many loyal customers.