returns - havaianas

The havaianas I bought after a few wears developed a gash in the sole, this was unusual, I also noticed that the fit was slightly more loose than the other pairs that I own. Alas I call the call center to inform them that the shoe was of an inferior quality and that they should review it for defects as it was possible a factory fault. The lady asked how long I had the shoe and because it was older than a month they would not change it. This without even checking for defects or if this was a quality issue. I am now weary if anything as superbalist.com cannot guarantee quality and was not willing to at least review the product for manufacturing fault.