Return policy

ORDER ***

Good day

I have a complaint regarding a purchase I made (COTTON ON SWIMWEAR). My return has been declined due to your policy which must really be in fine print, I made the purchase via the app and no where did I notice or was it visible that swimwear will not be exchanged. I have personally returned swimwear in the Cotton On store, so based on that I did not expect for my return request to be declined or else I would not make the purchase through the online store - SUPERBALIST. The item still has the sanitary strip inside as per all stores request/policies in order to return.

I feel hard done by as had this policy been more visible, I would not purchase it through Superbalist, but gone to my nearest store where Cotton On would gladly return it. (as confirmed by their call centre agents)

Safe to say, I will think twice before purchasing anything through your company again...

I'm stuck with an item I can do absolutely nothing with!

Treating customers fairly clearly does not apply to Superbalist.