Return not collected

<p> Hi </p> <p>I bought a pair of shoes from superbalist on the 20th of November and it was delivered on the 23rd . My sister accepted the delivery as I was not home and only returned on the 26th. When I put on the shoes they did not fit and were big and I immediately logged a return and refund on their website, a refund as the shoe size I wanted was sold out. I was told to expect the return to be collected on the 1st of December. It was not collected and on the 3rd I followed up to which I was told to expect the collection on the 6th. It was not collected again and when I followed up again on the 7th I was told it will be collected later that day. It was not. When I followed up on the 8th I was told that a FedEx agent said he came to collect but I told him that the package was not ready. I told them that no agent came to my house, this was on the 9th of December. After this I was sent an email to say my return will be canceled unless I make contact with superbalist. I rep**** with the whole story of what has happened and the consultant apologized and said she will make sure that it is collected. It was not collected, followed up again and this time I was told the driver said he came to my house and told them I don't want to return the item anymore. Again no driver ever came to my house to collect. I am now stuck with a pair of shoes I can't wear. </p> <p> </p> <p> </p>