RETURN

Can someone please assist me. I have been told now several times that you are sending my package back to me after a return because not all the items are in the package after I returned it via courier, please note that this can NOT be the case as I did return ALL items to the couriers when they came for the package. Please see how we can resolve this as it is now a he said she said situation, but how would I want to keep some items if I am returning something because I am unhappy with the product. I logged the return a few minutes after I received the order so as it was opened it was closed minutes later and given to the courier the next day with ALL items in the package. I have sent several emails and all I get back is that the parcel is on its way back to me, but I do not want the items back, I need someone to assist me as the item missing must have been lost with the courier services.